ESTABLISHING UNCOMMON DESTINATIONS
For Hospitality, Retail and Development
what does it take?
To be uncommon in an age that measures success by followers, likes and pins can seem an elusive goal, and is certainly a complex process to navigate.
So ask yourself another question first: What do people think of your company?
Uncommon destinations are all about planning and controlling impact. The goal is to stay clear about the results you want by managing the pathway purposefully. It's about reenforcing what people expect of you and what you want them to expect. But this is not a simple process; it goes way beyond a site, a fountain, a color palette, or a sales pitch.
Uncommon destinations plan for inspired development from the start. They focus on the product and experiences; they pay attention to every detail; they carve their messages, build human relations, empower the best employees and resources. What's more? They appear to do it all with seamless ease. The very best make it look easy – but that couldn't be further from the truth.
Every touch point counts.
To be uncommon, nothing is a casual decision. It requires a committed focus with every decision you make. Uncommon Businesses deliver results that go beyond expectations quarter-on-quarter, year after year, generation after generation.
BMW's customers didn't call their cars "The Ultimate Driving Machine" before driving that spirit through every aspect of the company.
Plenty of companies face challenges big enough to take them under. They blindside some who never recover while others use them to take their brands to a whole new level.
Tiffany blue. Hermes orange.
Cartier Red. Color alone doesn't make the brand. But because of their historic commitment to excellence, the package makes a statement.
When hearing the word Apple, people once thought of an apple-a-day moniker – now it's the world's most valuable company. Google was a search engine – before it became a verb. Amazon changed the way people shop – without ever building a store. These businesses didn't start with small ideas – it was about innovation and thinking big from the start.